Terms & Conditions

TERMS AND CONDITIONS

The rates include unlimited kilometers and you can choose between standard or super insurance. The super-cover insurance is full comprehensive cover in South Africa but when crossing the borders into the neighboring countries the standard insurance excess applies. The rental company take the standard excess amount as a deposit when you pick up the car. Should you take super insurance they only hold  a R 1000. – deposit as a security and fuel deposit and besides a small admin fee you pay no excess driving within South Africa. If you take standard insurance you will be liable for the applicable excess and in South Africa this means even if the accident is not your fault you will be liable and will pay a deposit for the excess amount plus a fuel deposit. See insurance options further down.

KILOMETERS / MILES allowed:

Rates include unlimited kilometers/unlimited mileage for both Standard & Super cover insurance.

RENTAL LENGTH:

Rental days are calculated in 24 hour cycles. Should you return the car later than the time that it was collected; an extra day will be added to rental and deducted from your credit card. Extension or upgrades/downgrades of rental must be done through Drive Africa or the rental companies higher cost/rack rates will apply.

 

UNDER 23, under 21:

With the standard insurance the underage surcharge of R 200 per will apply. No extra surcharge is applicable when renting with super insurance.

INCLUDED in Rental:

Value Added Tax:  (VAT)

Theft waiver with excess on standard insurance

Collision damage waiver with excess on standard insurance

Young driver (at least 18 years old, driver’s license must be valid 1 year or older)

Second driver (free)

3 and 4th driver payment once-off of R200.- per driver (not per day)

EXCLUDED (to be billed directly to renter – depending on the insurance option):

Contract fee R 100.-(only applicable for standard insurance cover)

Insurance options how they are covered:

Standard insurance cover: Choosing Standard cover insurance comes “With an Excess” to pay and is your maximum liability in case of damage, accident or theft. If the damage is lower than the excess you are only liable for the amount of the damage plus a small admin claim handling fee. Insurance excess ranges from R5000.- to R10 000.– This insurance option includes travel across the borders of South Africa with the excess doubling whilst driving outside of South Africa. Any third party claim damage to other car is covered with this option. The social third party liability insurance for injury to drivers and passengers whilst driving in South Africa is covered by law through the RAF the government Road Accident Fund and is paid through a levy added to the petrol price.  So when taking Standard Insurance (with excess) you have an excess according to the excess amount shown in the table referring to the car group you have chosen and will have to leave a deposit according to the value of the car for that amount when collecting your car plus a fuel security deposit of R 1000.–. Should you be in an accident and even if it was not your fault you will still be liable for the full excess amount plus an admin fee as 75% of all drivers on the roads in Southern Africa are not insured. Your tyres, wheel rims and hubcaps as well as windscreen are not covered while driving throughout South Africa and you pay a contract fee of R 100.-(This is all included and covered when taking super cover insurance.) If you are under the age of 21 you will also pay an underage surcharge of R 200. which is free with Super insurance.

Super insurance cover: Choosing Super cover insurance you have “No Excess” which means that you will be fully comprehensively insured against accident damage and theft including damage to another car. You have no excess liability whatsoever(except when travelling outside South Africa’s borders) excluding a small admin handling fee only if something happens to the car regardless if the accident was your fault or not. This insurance option includes travel across the borders of South Africa with the excess being the equivalent to the standard insurance cover excess amount once you have left the borders of South Africa. Any third party claim damage to other car in South Africa and in bordering country is covered with the standard cover excess.. The social third party liability insurance for injury to drivers and passengers while driving in South Africa is covered by law through the RAF government Road Accident Fund and is paid through a levy added to the petrol price. This super insurance also covers the contract fee, includes a second driver at no charge, free baby seat and covers extra insurance for damage to tyre wheel and rim as well as hubcap and windscreen whilst driving in South Africa. We regret this extra insurance is not afforded to travel outside the borders of South Africa. It does include the underage surcharge if you are under 21 years of age. You will only be required to leave a fuel and security deposit of  R 1000. – authorised on your credit card as security when renting a vehicle with super insurance and the equivalent of the standard cover excess if driving outside of South Africa..

NB: With Excess & No Excess all becomes null & void if negligence is proven !!

Refundable deposit of R 1000. – refunded if car is returned undamaged and filled to the brim with fuel.

Refundable excess deposit as per the chosen vehicle (only applicable for standard cover or when crossing into other countries )

Vehicle excess / Liability (applicable for standard cover  doubling when driving across border. On super cover insurance the standard excess applies when travelling outside South Africa.

Windscreen and Tyre damage free with super insurance (only to be paid for when choosing standard cover). This cover is only valid when driving in South Africa and not whilst driving outside the borders of South Africa

Accident/Fine administration fee – R 500 per incident

Negligence, abuse, undercarriage and water damage to vehicles not covered.

Baby Seat: R 200.– with standard insurance (must be pre-booked – included and free with the super insurance rate)

GPS: costs R50.- per day and has a holding deposit to cover the equipment rented.

ONE WAY FEES:
One Way fees: From branch to branch within SA UNDER 1000 km’s = R 800.–

One Way fees: From branch to branch within SA OVER 1000 km’s = R 1300.–

Windhoek to South Africa or Vice Versa (Branches Only) R 4000.–

COUNTRIES/BORDER CROSSING:

Vehicles are only allowed to drive to these countries: Namibia, Mozambique, Botswana, Swaziland, and Lesotho – however no luxury vehicles are permitted. Vehicles crossing to Zimbabwe are only permitted to Victoria Falls, no further and enter from Kasane Botswana and can also travel into Zambia but only permitted to Livingstone no further !. Both these countries have to be entered and exited via Botswana.

Should you want to travel throughout Zimbabwe use this link: Car hire to Zimbabwe

Cross border letter must be advised at time of booking with list of countries you intend to travel to. Border crossing is charged at R 750. – per country make sure renter is issued with copy of vehicle registration papers.

Mozambique requires the purchase of a reflective jacket 2 per vehicle.

Driver buys third party insurance at the border (Mozambican side) cost around R250.- Insurance companies are represented opposite customs.

All passengers go through normal immigration and the driver is responsible for completing and processing the temporary import paper on the Mozambican side form is free obtained from Mozambican customs.

Driver’s responsibility to ensure that ZA sticker or in case of hiring from Namibia the NAM sticker is stuck on rear of the vehicle and a second red triangle also needs to be in vehicle which is the renters responsibility.

The renter is liable for all fees/taxes charged at the borders.

Renter needs to request the copy of vehicle papers from Rental Company (order from Drive Africa) prior to departure during office hours and get the Cross border letter and 1 red emergency triangle.

Excluded from cover when travelling across borders into neighbouring countries are

(a) Impounding of the vehicles by border officials or customs.

(b) Parts stripped from the vehicle whilst left unguarded at the scene of an accident or whilst in transit back to Republic of South Africa (RSA) .

(c)   Damage to Tyre’s, rims auto glass water and under carriage damage.

PLEASE NOTE: An International driver’s licence is highly recommended for cross border rentals!

Drivers licence: South Africa Government transport legislation says that the renter must be in possession of a driver’s license in English or the licence needs to be accompanied with an official English translation or an international drivers licence. South African rental companies will however rent you a car using your national drivers licence. Only the main driver with a valid driver’s licence and his/her own credit card can collect the vehicle. No prepaid credit cards, debit cards or credit cards in other people’s names can be used to collect the vehicle.

If vehicle is excessively dirty on return a full cleaning /valet will be charged.

Park your car in well lit areas. Please keep valuables out of sight and remove radio face where possible. Do not leave vehicles unattended or open.

The rental company , in its sole and absolute discretion, reserves the right to entertain a third party claim, any breach of the terms and conditions contained in the rental  agreement, by the renter will result in the Renter being deemed fully liable for all third party claims occurring as a result thereof.

Open road tolling fees are for the renters account and will be deducted from the authorised credit card deposit that is held.

The rental fee must be paid to Drive Africa in advance so we can issue a prepaid car rental voucher to pick up your vehicle from the rental company. 

All other fees pertaining to the rental shown on contract are to be paid on pick up of vehicle.

Upgrades or extensions to be authorised through Drive Africa otherwise higher daily

public/rack rates apply.

Early returns will be done with a full refund according to the rate that applies for the number of days the vehicle was taken when at least 48 hours notice has been given to Drive Africa and a once-off admin fee of R250. will be charged and deducted from the refund that is due.

*Terms and Conditions subject to change without notice.

© Drive Africa (Pty) Ltd 2017